Privacy Policy

This Privacy Policy explains how EASTERN COLOSSAL SDN BHD collects, uses, shares and protects personal data when you browse our website, create an account, purchase a digital resource, contact support or otherwise use our services.

Depending on how you use the service, we may collect:

• name, email address and phone number
• account and authentication information
• billing details and saved address information
• orders, product, status and delivery-related support records
• payment method and transaction references supplied by payment providers
• device, browser, IP address, cookies and website activity
• messages, screenshots and other information sent to customer support

We do not directly store full online-banking credentials or e-wallet login details.

We use personal data to operate accounts; price, process and deliver orders; verify payments; prevent fraud; provide support; investigate delivery or access problems; maintain records; improve the service; communicate important updates; and comply with legal obligations.

Where required, we rely on consent. In other cases, processing is necessary to perform a contract, meet a legal duty, or support legitimate business interests that do not override your rights.

We may share only the information needed with:

• fulfilment and file-delivery providers
• payment gateways, banks and fraud-prevention providers
• hosting, database, email, analytics and customer-support providers
• professional advisers, auditors and insurers
• regulators, law-enforcement bodies or other parties where legally required

We do not sell personal data. Providers must handle information for the agreed purpose and subject to appropriate obligations.

We retain information only for as long as reasonably needed for orders, support, accounting, fraud prevention, disputes and legal requirements. We use access controls, encrypted connections and other reasonable safeguards, but no online system can be guaranteed completely secure.

Cookies and local storage help keep you signed in, maintain the cart, remember preferences, measure website use and protect the service. Browser settings can limit cookies, but some account and checkout features may then stop working correctly.

Subject to applicable law, you may request access to or correction of personal data, withdraw consent where processing relies on consent, ask questions about retention or sharing, and request deletion where we are not required to keep the information.

We may need to verify your identity before completing a request.

For privacy questions or requests, contact: