Digital Delivery Policy

This policy explains how EASTERN COLOSSAL SDN BHD delivers digital marketing resources purchased through our official website. Our products are digital files and access licences, and are not shipped as physical parcels.

We deliver resources to the email address supplied during checkout. The delivery email may include a download link, access instructions, and any applicable licence terms.

No parcel shipping fee applies to digital orders.

Resources are issued within 24 hours of successful payment confirmation, though most go out much sooner. Delivery can take longer where payment or account activity needs additional review.

Any delivery time displayed on the website is an estimate, not a guarantee.

Customers must check the email address entered at checkout before paying. EASTERN COLOSSAL is not responsible for delivery to an incorrect but valid email address supplied by the customer.

If you notice an error, contact us immediately. We may be able to correct it only before the resource has been issued.

If the delivery email has not arrived, first check spam, junk and promotions folders and confirm the order status in your account.

When contacting support, provide:

• your order number
• the purchaser email address
• the product name and SKU
• a description or screenshot of any error

Download links and licence keys should be treated like any purchased credential. Do not post, forward or share a download link outside your licensed business. A download may not be replaceable after it has been widely shared or accessed by someone outside the licensed use.

Digital delivery is free. Each product's listing states its licence terms (for example, single-user, team or white-label use) and any customisation scope. Review the product page and the terms supplied with your order before use.

For delivery or access support, contact us with your order number: